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Warte auf Eingang der Bestellung

Ich habe meine Bestellung nach Erhalt einer Rückerstattung erhalten. Was kann ich tun?

Bewahren Sie das Produkt in der Originalverpackung zusammen mit allen Kauf- und Rückerstattungsbescheinigungen auf. Diese benötigen Sie für die weitere Kommunikation mit dem Verkäufer und dem Zahlungssystem.

Ich habe meine Bestellung nicht erhalten. Was soll ich tun?

Überprüfen Sie die E-Mail, die Sie nach Ihrer Bestellung erhalten haben. Sie sollte Informationen zum Status Ihrer Bestellung und dem voraussichtlichen Liefertermin enthalten.

Was passiert, wenn das Paket vom Zoll zurückgehalten wird?

Sollte der Inhalt des Pakets den Zollbeamten verdächtig erscheinen (zum Beispiel viele identische Waren), kann es zu weiteren Kontrollen kommen.

Wenn sich die Zeit bis zur Beilegung des Streitfalls übermässig verlängert und Sie lieber nicht warten möchten, welche Maßnahmen sollten Sie ergreifen?

Wenn alle anderen Optionen scheitern, müssen Sie möglicherweise rechtliche Schritte einleiten. Dies kann ein langwieriger und kostspieliger Prozess sein. Daher ist es wichtig, den potenziellen Nutzen gegen die Risiken und Kosten abzuwägen.

Wann werde ich meine Bestellung erhalten?

Verfolgen Sie den Status Ihrer Bestellung: Der Woodmart-Marktplatz bietet die Möglichkeit, den Status einer Bestellung anhand der Sendungsverfolgungsnummer zu verfolgen.

Bestellung & Zahlung

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.